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Welcome and thank you for choosing Prolab LIS, software dedicated to medical laboratory management.
This document describes the terms of use for Prolab LIS applications and software versions STARTER, SILVER and PLATINIUM.
The agreement below describes the terms for Prolab LIS software (« the Agreement »). By downloading, installing and using Prolab LIS products and services (« the Services ») you accept and acknowledge that you have read and accepted this Agreement in full, and agree to be bound by its terms. These terms of service apply to all users of the three (03) software versions. This is a legal document. If you use Prolab LIS, you accept these conditions.
Prolab LIS (« Prolab LIS™ ») reserves the right, at its sole discretion, to modify or replace the terms of this agreement at any time. If the changes constitute a material change, Prolab LIS will notify you by posting an announcement on the Prolab LIS website. What constitutes a material change will be determined at the sole discretion of Prolab LIS. It is your responsibility to review these changes and become familiar with them. Your use of our services after notification of a material change to this agreement will constitute your acceptance of the agreement as modified.
As an online service provider, we ask users to provide certain information when they register to receive our services. All information provided by Users is collected, used, maintained, shared and destroyed in accordance with the Prolab LIS Privacy Policy, available here, and incorporated into this Agreement by reference.
You can read our privacy policy. It forms part of this document.
Prolab LIS grants you a non-exclusive, non-transferable right to use the software solely for your own needs, subject to the terms and conditions of this agreement. All rights not expressly granted to you are reserved by Prolab LIS.
Licences provided are permanent, do not expire, and are valid on a single machine only.
However, please note that from 02/01/2024 we are introducing important changes to our licensing policy. Licences will now be valid for one machine only. In the event of hardware failure, a new licence purchase will be required.
The number of licences provided depends on the version purchased:
Prolab LIS reserves the right to modify licence validity and limitations at any time. These adjustments aim to ensure the sustainability of our services and maintain product quality. Thank you for your understanding.
You may not resell Prolab LIS
You must not sublicense, sell, resell, transfer, assign, distribute or commercially exploit or make the Services available to any third party in any way. You must not build a product using ideas, features, functions or graphics similar to the Service or copy ideas, features, functions or graphics from the Services. You may not copy how it works.
You may only use the service for private purposes and must not: send duplicate or unsolicited emails or other messages in violation of applicable laws; send forged, obscene, threatening, defamatory or otherwise unlawful or tortious material; send or store material containing software viruses, worms, Trojan horses or other harmful code; interfere with or disrupt the integrity or performance of the Software or data it contains; or attempt to gain unauthorised access to the Software or related systems or networks. You may not use Prolab LIS for malicious activity.
Prolab LIS provides this service on an « as is, as available » basis without representation or warranty of any kind. Prolab LIS does not guarantee continuous availability of the service or any specific feature(s). Prolab LIS will inform you of any material changes to the service it may occasionally make. Prolab LIS may, at its sole discretion, impose usage or service limits, suspend the service or block certain types of use. Accuracy and timeliness of received data are not guaranteed; delays or omissions may occur.
Sometimes things break. We do our best.
Service speed and quality may vary and the service is subject to unavailability, including emergencies, third-party service failures, transmission, equipment or network problems or limitations, interference, signal strength, maintenance and repair, and may be interrupted, refused, limited or reduced. Prolab LIS is not responsible for any failure to maintain the confidentiality, security, accuracy or quality of your data, messages or pages whether or not related to interruptions or performance issues of the Software.
FREE TECHNICAL SUPPORT
Prolab LIS offers a free technical support period after purchase validation:
Free support is by appointment only, remotely, in order of current requests.
Free support sessions last a maximum of 40 minutes; number of sessions per version:
AFTER-SALES SERVICE
The after-sales service period applies after purchase validation. A full price list for after-sales services is available to all customers.
A computer or other compatible device that can run Prolab LIS (« Device ») is required. You are solely responsible for ensuring your Device is adequate and compatible.
You are not permitted to do illegal things with Prolab LIS.
Prolab LIS must not be used to make false statements or act on behalf of others. All messages you send through our Services will identify you as the sender. You may not:
Deliberately or accidentally altering software operation by modifying the database or Administrator modules such as configuration, nomenclature, annexes, database.
For any configuration or change you are not sure you have the technical skills for, PLEASE CONTACT TECHNICAL SUPPORT for assistance.
You must at all times comply with all applicable local, national and foreign laws, treaties and regulations relating to your use of the Services, including data privacy, international communications and transmission of technical or personal data. If Prolab LIS is contacted with a complaint concerning or resulting from your use of the Services, Prolab LIS may treat your use as a breach of this agreement and terminate your account without notice.
Prolab LIS graphics, logos, designs, page headers, button icons, scripts and service names are trademarks, trade dress or presentations of Prolab LIS. Prolab LIS trade dress and trademarks may not be used in connection with any product or service without prior written consent. Prolab LIS images and icons may be used by third-party sites with appropriate links to the Prolab LIS website.
Respect our brand.
You agree that Prolab LIS may, at its sole discretion, for any reason or no reason and without penalty, terminate or suspend your use of the Service at any time. Prolab LIS may also discontinue the Services in whole or in part, with or without notice.
We reserve the right to cancel your Prolab LIS licence.
Prolab LIS makes no warranty regarding reliability, timeliness, quality, fitness, availability, accuracy or completeness of the Services. Prolab LIS does not represent or warrant that (a) use of the Services will be safe, timely, uninterrupted or error-free or work with any other hardware, software, system or data, (b) the software will meet your requirements or expectations, (c) errors or defects will be corrected, or (d) the Services are free of viruses or other harmful components. The Service is provided « as is » without warranty of any kind to the maximum extent permitted by law. You expressly agree that use of the Services is at your own risk.
We are not liable if something goes seriously wrong.
In no event shall Prolab LIS be liable under contract, tort, strict liability, negligence or any other legal theory for lost profits or special, indirect, incidental, punitive or consequential damages. Notwithstanding the foregoing, total liability of Prolab LIS shall not exceed the total amount in euros paid by the claiming User to Prolab LIS in the twelve months preceding the loss, damage or event giving rise to the claim.
We are still not liable, but if a court rules otherwise, our maximum cost is the fees you paid.
Although all amounts paid are non-refundable, certain refund requests may be considered by Prolab LIS on a case-by-case basis at its sole discretion.
We stand behind our products. If you find a bug we cannot resolve that makes a product unusable, we will provide a full refund within 14 days of your first purchase. We are not responsible for issues caused by third-party software.
Article 1 — No refund for technical issues unless you allow us to help first. Contact support at contact@prolablis.com with screenshots before requesting a refund.
Article 2 — Refunds only within 14 days of purchase.
Article 3 — Partial refunds for defective modules when Articles 1, 2 and 4 apply.
Article 4 — No refund if you simply stop using the product or bought by mistake without contacting us.
Article 5 — Use the contact form; response within 2 business days. See also the refund policy.